Table of Contents

INTRODUCTION TO CONTINUOUS IMPROVEMENT
Diagnosis
Evaluation
Planning and Implementing
Review
Standards and Share

BENEFITS OF CONTINUOS IMPROVEMENT
Quality
Case Studies

TOOLS AND TECHNIQUES

MANAGING THE CONTINUOUS IMPROVEMENT PROGRAMME
Role of the Senior Management
Role of the Continuous Improvement Manager
Role of the Facilitator

RECOGNITION AND REWARD

CREATING IMPROVEMENT AT ALL LEVELS WITHIN THE ORGANIZATION
Problem Solving (PA)
Decision Making (MA)
Potential Problem Analysis (PPA)
Situation Appraisal (SA)

EXAMPLES OF CONTINUOUS IMPROVEMENT USED IN THE PHARMACEUTICAL INDUSTRY
Preventing Line Clearance Failures
Validation Checklists
The Cartoner Rejects
Dummy Packs for Setup
Measuring the Bubbles
Cracked Spoons
The Pit Stop Approach to Line Changeovers

WHY SOME IMPROVEMENT PROGRAMMES FAIL
Lack of Top Management Commitment and Support
Trying to Run a Continuous Improvement Programme without the Essential Building Blocks
Coping with the Two-Year Blues
Lack of Personal Conviction by the Programme Leaders/Trainers
Choosing the Wrong Reward and Recognition System
Lack of Trained Facilitators
Stopping the Programme Midway
Lack of Practical Examples in the Training
Focusing on the "Don't Want Tos"

GETTING STARTED

APPENDIX
INDEX