Introduction; About the authors
1. Introducing key concepts in communication
1.1 The importance of good
communication
1.2 The 6 Cs
1.3 Towards a definition of
communication
1.4 Modes of communication
1.5 Choosing your approach when
communicating with others
1.6 Studying communications
theory
2. Understanding ourselves and our impact on
others
2.1 Intrapersonal communication
2.2 Developing awareness of how
external factors impact on the self
2.3 Developing awareness of how
internal factors impact on the self
2.4 Negative thinking
2.5 Positive thinking
2.6 Reflection and reflective
practice
3. Interpersonal communication
3.1 Interpersonal skills
3.2 Verbal communication
3.3 Paralanguage
3.4 Non-verbal communication
3.5 Environmental communication
3.6 Intercultural communication
3.7 Communicating with the deaf or
people with hearing loss
4. Introducing Transactional Analysis
4.1 What is Transactional
Analysis?
4.2 The concept of ego states
4.3 Transactions between people
4.4 Life scripts
5. Listening to people
5.1 Communication through
listening
5.2 The use of empathy
5.3 Create an interview plan
5.4 Acceptance and non-judgemental
warmth
5.5 Being genuine
5.6 Self-disclosure
5.7 Active listening skills
5.8 Confidentiality
6. Communication and interpersonal skills in
practice
6.1 Things that are important to
people
6.2 Understanding ourselves and other
people
6.3 Blocks and barriers to effective
communication
6.4 Dealing with difficult people
6.5 Working in organisations and
communicating with others
6.6 Codes of practice
6.7 The written word
6.8 Telephone
6.9 Email and text
6.10 Social media
7. Case study
Index
Erica Pavord was a Lecturer in Child and Adolescent Mental Health
at the University of Worcester and now works as a systemic
counsellor with families in Monmouthshire. Before becoming a
counsellor, she spent fifteen years as a secondary school teacher.
She has a special interest in communication methods and teaches a
range of therapeutic communication and counselling skills. Her
research interests include understanding attachment narratives and
narrative enquiry methods. She has co-written and contributed to a
number of books on subjects such as communication skills and child
and adolescent mental health.
Elaine Donnelly was a Senior Lecturer in Health, Social Care and
Psychology at the University of Worcester, where she developed and
taught modules of study across many courses on offer in the
department at the time with a specific focus on mental health,
psychology and communication and interpersonal skills. As a
teacher she encouraged students to learn from their experiences and
incorporated their feedback in teaching and learning activities.
Student feedback and course requirements played an equal part in
the development of her written texts which have been well received.
Now happily retired, Elaine still maintains the belief that at the
core of effective care lies good communication and interpersonal
skills.
‘A comprehensive text covering many aspects of communication and
the effective use of interpersonal skills. Suitable for a wide
range of students at both basic and post-basic levels of
professional education.’
Senior Lecturer, University of Brighton
‘I particularly liked the plain language and explanations of the
communication theories discussed in this book. I also liked the
reflection boxes as I think that this will encourage students to
think more about this process and engage with it, something that
most students new to reflection struggle with.’
Lecturer, University of Huddersfield
‘This book provides a very good introduction to communication
skills required at entry level. Students are trained within an
inter-professional setting and the text provides them with the
necessary underpinning knowledge to start developing their
communication skill. The reflection sections are very useful to
evaluate your own understanding.’
Senior Lecturer, London South Bank University
‘Please pass on my thanks to the authors for this excellent book. I
particularly like the use of transactional analysis as a framework
– students find it easy to grasp and powerful in assisting them to
understand what happens when we communicate. Also the exercises and
the encouragement to students to enhance their self-awareness
through guided reflection. I look forward to incorporating the
ideas into my teaching of communication skills.’
Lecturer, Robert Gordon University
Ask a Question About this Product More... |