Table of Contents

Preface How to use this toolkit 1. Defining trust Why trust matters The ten criteria for trust 2. The Trust Index How to measure factors that impact on trust in teams The Trust Index guidance notes The Trust Index tool 3. How to build trust in teams Integrating trust-building into humanitarian action Linking the trust tools to the four phases of emergency response 4. The trust-building tools Tool 1: Appreciative inquiry Tool 2: Trust cards Tool 3: Trust walk Tool 4: Communications charter Tool 5: Aligning working practices Tool 6: Email activity Tool 7: Trust tips for team leaders Tool 8: Elements of team leader reviews Tool 9: Treasure hunting Tool 10: Time lines 5. Informal activities Ice-breakers Team socials Global Diversity Board Game for International Relief and Development Organisations Further resources Glossary

About the Author

Emergency Capacity Building Project is a collaborative effort of seven humanitarian agencies that are jointly tackling common problems in emergency response and preparedness. Funding comes from both the Bill & Melinda Gates Foundation and the Microsoft Corporation.