Table of Contents

Contents

Introduction: How to Use This Book to Save Time and to

Write Compelling Performance Goals

PART I. PERFORMANCE APPRAISAL GOALS FOR

CORE COMPETENCIES AND COMMONLY RATED

PERFORMANCE FACTORS

Adaptability and Change Management Skills

Attendance and Punctuality (Reliability)

Attitude

Communication

Conflict Management and Resolution

Creativity and Innovation

Customer Satisfaction

Ethics, Integrity, and Trust

Hiring and Retention

Job Knowledge

Leadership

Listening Skills

Managerial Style

Motivation

Oral and Written Expression

Organizational and Planning Skills

Personal Style

Problem-Solving Skills and Results Orientation

Productivity and Volume

Professionalism and Grooming/Appearance

Quality

Safety

Self-Development

Staff Development

Strategic and Critical Thinking Skills

Supervision

Teamwork and Relationship-Building Skills

Technical Skills

Time Management

Work-Life Balance

PART II. PERFORMANCE APPRAISAL GOALS FOR

PARTICULAR TITLES AND ROLES

Accounting and Finance

Accountant

Auditor

Bookkeeper

Controller

Credit and Collections Manager

Financial Analyst

Human Resources

Benefits Administrator

Compensation Analyst

Employee and Labor Relations Representative

Recruiter (Corporate)

Training and Organizational Development Specialist

Information Technology

Database Administrator

Help Desk Coordinator

Programmer Analyst

Project Manager

Systems Analyst

Legal

Attorney

Contract Analyst

Legal Secretary

Paralegal

Manufacturing

Assembly and Packaging Technician

Equipment Technician

Master Scheduler

Plant Manager

Production Supervisor

Purchasing Agent

Quality Assurance Engineer

Supply Chain Manager

Operations

Administrative Assistant

Customer Service Representative

Dispatcher

Facilities Maintenance Supervisor 175

Office Manager

Receptionist

Research Analyst

Safety and Security Manager

Transportation Manager

Warehouse Manager

Sales, Marketing, and Digital Media

Account Executive

Digital Content Producer

Digital Marketing Manager

Field Sales Representative

Fundraising/Development Executive (Nonprofit)

Grant Writer (Nonprofit)

Product/Brand Manager

Sales Associate (Retail)

Social Media Coordinator

Telemarketer

APPENDIXES

Appendix A: High-Impact Verbs to Inspire

Your Writing

Appendix B: Essential Adverbs to Get

Your Message Across

Appendix C: Individual Development Plan (IDP) Tool

Appendix D: Index of Particular Titles and Roles

About the Author

Paul Falcone is an HR executive who has held senior-level positions with Paramount Pictures, Nickelodeon, and Time Warner. A long-time contributor to HR Magazine, he is the author of bestselling management books including 2600 Phrases for Effective Performance Reviews.

Reviews

"Paul Falcone's books are real and applicable to the everyday life of Human Resources. They are for the front-line managers on how to lead effectively." -PeopleG2